1. Smith & Wesson
Problem: I was trying to remove the muzzle brake/flash hider from the M&P 15-22 and ended up twisting the barrel inside the receiver and bending some internal parts (my fault)
Solution: I sent it to S&W with a free prepaid fedex label, they replaced the broken parts, loosened up the muzzle device, and then shipped it back to me free of charge
Problem: Recall on the LCP when it was new
Solution: I sent it to Ruger in prepaid packaging, they fixed whatever was wrong with it, gave me an extra magazine, pinky extensions, and a free hat for my troubles.
Problem: one of the parts on my reloading dies broke--I can't remember which
Solution: emailed hornady and they sent me the replacement parts for free
Problem: one of my Lee bullet molds was faulty and lost an alignment pin
Solution: I emailed midwayusa and they sent me a "one-time" fix of a replacement mold free of charge without having to send the old one back.
Problem: One of my bullet molds was out of alignment
Solution: I mailed it back to them (on my dime) and got a free replacement.
Problem: My taurus judge fell apart while shooting it at the range--lost some small pieces
Solution: I had to mail the revolver next day air and it took them 2-3 months to fix and ship back (next day air is EXPENSIVE)
Problem: Broke a piece on one of my dies
Solution: I emailed RCBS and they sent me a replacement part free of charge.
8. Kahr/Auto Ordnance
Problem: newly purchased m1 carbine had too tight of chamber
Solution: Carbine was sent back (through the gunshop) to the factory where they reamed out the chamber and shipped it back free of charge
I was surprised with all of the great service that MOST of these companies have given me. With the exception of my Taurus experience, all of the customer service either met or exceeded my expectations. Can you imagine if non gun industry companies offered the same service? FYI, I sold the Taurus Judge immediately after getting it back and will not be buying any Taurus guns again (with the exception of those Rossi Levers). Smith and Wesson and Ruger have made a life customer out of me. I will continue to purchase their products with confidence. As far as the reloading component companies go, I think all of them offer awesome service for their products.
What experiences have you guys had--good and bad?
Last edited by Cornmastah on Thu Nov 06, 2014 1:06 pm; edited 1 time in total (Reason for editing : forgot about the auto ordnance m1 service)